Go Beyond Chiropractic

If you have any concerns about your experience with us, please contact the practice directly. We take all feedback seriously and aim to address concerns promptly, fairly and confidentially.

Concerns can be raised in person or in writing. Our full complaints procedure is available upon request.

If you would prefer to raise a concern independently, you can contact the General Chiropractic Council (GCC), the UK's statutory regulator for chiropractors.

General Chiropractic Council

Legal Information

Go Beyond

Operated by Cantellow Ltd

Henry Cantellow

Business Address

The Foundry Office Space
8 Bell Lane
Brecon, LD3 9EE
Wales, United Kingdom

Contact

hello.go.beyond@outlook.com

Company Registration

Cantellow Ltd
Company number: [INSERT NUMBER]
Registered in: [INSERT JURISDICTION]
Registered office: [INSERT REGISTERED ADDRESS]

Privacy Policy

Last updated: 3 November 2026

01 / Who We Are

Go Beyond is operated by Cantellow Ltd, represented by Henry Cantellow.

The Foundry Office Space
8 Bell Lane
Brecon, LD3 9EE
Wales, United Kingdom

hello.go.beyond@outlook.com

02 / Information We Collect

Depending on your interactions with us, we may collect:

Names and contact details
Website enquiries and messages
Appointment and administrative details
Health histories and clinical records
Payment and transaction information
Website usage and technical information

Health information receives additional protections under data protection law.

03 / How We Use Your Data

We use information to respond to enquiries, manage appointments, provide and document care, communicate with practice members, manage payments and meet our legal and professional responsibilities.

Our processing must have a lawful basis under UK GDPR, which may include contractual necessity, legal obligations, legitimate interests or consent, depending on the purpose.

Processing health information also requires an additional legal condition, such as the provision of healthcare under appropriate professional confidentiality obligations.

04 / Our Digital Services

We use PracticeHub to manage bookings and clinical records, and Squarespace to operate our website and collect enquiries.

We may also use relevant email, payment and administrative service providers. Information is processed according to applicable data protection obligations and arrangements.

05 / Marketing Communications

We may introduce optional newsletters and information about our services and community events in the future.

We will send marketing communications only where legally permitted, including any necessary consent or qualifying existing- customer exception. You will be able to opt out of marketing communications.

06 / Confidentiality

We take appropriate steps to protect personal information, restrict access to authorised individuals and maintain confidentiality.

Information may be shared with relevant healthcare professionals, service providers or authorities where appropriately authorised or required by law.

07 / Data Retention

We retain clinical records in accordance with applicable professional and legal requirements.

Adult chiropractic records are generally retained for eight years after the last visit. Different requirements apply to records relating to children.

Other records are retained according to their purpose and applicable retention requirements.

08 / Your Rights

Subject to applicable legal conditions and exceptions, you may have rights to access, correct, erase or restrict the use of your information, object to certain processing, request data portability, or withdraw consent where applicable.

To exercise your rights, email hello.go.beyond@outlook.com .

You may also complain to the Information Commissioner's Office .

09 / Cookies & International Transfers

Our website and connected services may use cookies and similar technologies. Information on their purposes and available choices will be provided through our cookie information and settings.

Where personal information is transferred outside the UK, an appropriate legal transfer mechanism or other applicable protection must be in place.

10 / Policy Updates

We may update this policy when our services, systems or legal obligations change. The latest version will be made available through our website.

hello.go.beyond@outlook.com

GO BEYOND · THE DETAILS

Terms & Conditions

01 / About Go Beyond

These Terms & Conditions provide information about accessing services offered by Go Beyond Chiropractic, operated by Cantellow LTD.

Our practice is located at The Foundry Office Space, 8 Bell Lane, Brecon, LD3 9EE, Wales.

For enquiries, please contact hello.go.beyond@outlook.com.

02 / Online Bookings

Appointments can be requested or booked through our PracticeHub online booking system, accessible through the booking buttons on our website.

Appointment availability and confirmation details are provided through the booking system. Please ensure your contact information is accurate.

Booking an initial appointment does not create an obligation to proceed with ongoing care.

03 / Fees & Pricing

Prices for our Starter Pack can be found through our PracticeHub online booking portal, accessible via the Book Now buttons on our website.

Fees for ongoing Network Spinal care and other services vary depending on the individual's care requirements.

Following an appropriate examination, and once relevant findings and information have been discussed in person, we will explain the available care options and their associated costs.

All fees will be clearly communicated and agreed upon before any ongoing care or financial commitment begins. There is no obligation to proceed with a recommended care plan.

04 / Care Plans

Where ongoing care is recommended, the proposed clinical plan will be explained and discussed with the individual before proceeding.

Any financial arrangements, payment schedules, or prepaid care packages will be explained separately and agreed before purchase.

Individuals are free to decline a proposed care plan or discontinue care. Any applicable financial arrangements for unused prepaid services will be handled in accordance with the agreed terms and applicable law.

05 / Cancellations & Changes

If you need to cancel or rearrange an appointment, please contact the practice as soon as reasonably possible.

Any applicable cancellation or non-attendance charges must be clearly communicated before booking and must be fair and consistent with applicable law.

If we need to cancel or reschedule an appointment, we will contact you using the details provided and offer appropriate alternatives.

06 / Payments & Refunds

Payment requirements for specific appointments or services will be communicated before the relevant purchase or financial commitment.

If an appointment or prepaid service is cancelled, any refund entitlement will be considered in accordance with the applicable booking or payment agreement and statutory consumer rights.

Refund arrangements for unused prepaid care will be explained when the relevant plan is offered. Nothing in these terms limits your statutory rights.

07 / Clinical Assessment & Consent

Care is individually considered following an appropriate clinical assessment and discussion of relevant findings.

We will explain proposed care, relevant benefits, material risks, reasonable alternatives and other information necessary to support informed decisions.

Booking an appointment or accepting these website terms does not constitute consent to any clinical examination or treatment.

Consent is obtained separately and may be withdrawn at any time.

08 / Outcomes & Expectations

Every individual is different, and responses to care can vary. No specific clinical outcome, improvement or result can be guaranteed.

Recommendations are based on individual assessment, professional judgement and the information available at the time.

09 / Privacy & Records

Personal information and clinical records are handled in accordance with applicable data protection requirements.

PracticeHub is used for appointment bookings and clinical records. Squarespace is used for website enquiries.

Further information about the collection, use and protection of personal data can be found in our Privacy Policy, accessible through the website footer.

10 / Complaints & Feedback

We welcome feedback and aim to address concerns fairly, respectfully and promptly.

If you have a concern about your experience or care, please contact us at hello.go.beyond@outlook.com.

Information about our complaints procedure is available through the website footer.

11 / Website Information

Information provided on this website is intended for general educational and informational purposes.

It does not replace an individual clinical assessment or personalised professional advice.

Website content may be updated periodically. Any changes to contractual arrangements already agreed with an individual will be managed in accordance with applicable law.

12 / Your Legal Rights

These terms are governed by the applicable laws of England and Wales.

Nothing in these terms excludes or restricts liability where doing so would be unlawful, or affects statutory consumer rights.

GO BEYOND CHIROPRACTIC
Operated by Cantellow LTD
Brecon, Wales
hello.go.beyond@outlook.com